βSay the name of the party you are trying to reach. If you know your partyβs extension you may dial it directly. Press the pound sign at any time to hear a listing of the company directoryβ the robotic voice of the automated answering system at Titan Industries politely instructed me.
βNeville Carterβ I replied. For some reason I always felt silly talking to robo machines.
βDevil Carter. One moment please.β
Before I could repeat the correct name, I heard a click and the on-hold background music started β a dramatic instrumental arrangement of Climb Every Mountain. About two minutes later the music stopped.
Click.
βIβm sorry. There is no listing for a Devil Carter. Say the name of the party you are trying to reach. If you know your partyβs extension you may dial it directly. Press the pound sign at any time to hear a listing of the company directory.β
I cleared my throat.
βIβm sorry. I didnβt quite get that. Say the same of the party you are trying to reach. If you know your partyβs extension you may dial it directly. Press the pound sign at any time to hear a listing of the company directory.β
βNEVILLE CARTERβ I annunciated as clearly as possible.
βOne moment while I try that party.β
Click. Classical music.
βOkβ I said to myself. βHopefully weβll get it right this time.β
βIβm sorry. There is no listing for a Neville Carver. Say the name of the party you are trying to reach. If you know your partyβs extension you may dial it directly. Press the pound sign at any time to hear a listing of the company directory.β
βCARTER. NOT CARVERβ I said slowly and loudly. I was getting impatient.
βOne moment please.
Click. Jazz music.
βIβm sorry. There is no listing for a Carter Not Carver. Say the name of the party you are trying to reach. If you know your partyβs extension you may dial it directly. Press the pound sign at any time to hear a listing of the company directory.β
βWhat the freaking hell! This is ridiculous!β I bellowed into the phone, all the while hearing the same monotonous speech in the background. In complete exasperation I hung up. Then I had an idea: if I call back and press βOβ for operator I might actually get a real live person.
βHere goes nothingβ I thought as I dialed the number. One ring, two rings.
Upon connecting I immediately pushed βOβ while gleefully shouting βTake that, you robotic bitch!β
Then I heard the most beautiful words ever β βTitan Industries. How may I help you?β
βNeville Carter, pleaseβ I requested.
βRight away, sir.β
One ring. Two. Three. I started feeling nervous. Finally my call was answered: βYou have reached the office of Neville Carter. Your call is very important to us. We are experiencing extremely high caller volume. You are currently caller number 17. Your wait time is approximately 90 minutes. You may continue to wait or call back at a more convenient time.β
Click. Country music.
Damn insufferable machines! I decided to go to Titan Industries in person. I stowed my dog eared copy of How To Make Friends and Influence People into my backpack and headed for the train.
Finding a seat, I took out my beloved book. The train started then stopped. The lights went out and a recorded message crackled through the speakers:
βAttention passengers. Due to mechanical difficulties all service is indefinitely delayed. We apologize for this inconvenience. Thank you for your patience.β
βWONDERFUL!! JUST FUCKING BLOODY WONDERFUL!!β I screamed into the darkness.
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